Terms and Conditions

1. General

Jigsource staff (herein referred to as “Worker(s)”) are self-employed. When a contract is entered into, it is with the individual Worker. Said Worker will invoice the Client directly. Jigsource is a trading name and not a registered company. Neither a contract nor invoice shall be issued from Jigsource as an entity. 

Workers predominantly work from home and keep hours to suit their availability. However, at least 25% of the contracted time will be within standard business hours (9.00am to 5.00pm Monday to Friday). Email correspondence may be sent by the Worker outside of those hours on the understanding that the Client is not obliged to respond until business hours. 

On-site work will be at pre-agreed dates and times and may result in a shorter working day. Travel expenses for Workers may be re-charged to the Client as part of the Contract. 

2. Contracts

A Contract is established between the Client and the self-employed Worker. A contract will not be issued from Jigsource as an entity. 

On contracting a Worker, the scope of work shall be provided by the Client. An expected time frame and start date shall be agreed in writing, along with the negotiated price for the piece of work (herein referred to as “Work”). Payment terms shall be agreed as part of the Contract, however standard payment terms can be found later in this document. The contract shall stipulate any agreed update schedules or milestone reviews.

Contracts shall be signed by both the Worker and the Client (physical and electronic signatures are acceptable). The Contract shall be deemed completed when the finished Work is formally accepted, in writing, by the Client. 

Contract copies will be retained by the Worker as required by UK tax law.

The Client and the Worker have the right to cancel the Contract within 48 hours of signing or prior to the Contract start date – whichever is earlier. In this instance, any monies paid by the Client in advance shall be refunded in full. Cancellation by the Client after the 48 period or after the contract start date may result in the Client being liable for 50% of the Contract value.

Where the Worker submits a full proposal to the Client, which is then not contracted, the Worker reserves the right to charge the equivalent fee of 1 day or 8 hours.

3. Right to Terminate

Both parties have the right to terminate the Contract at any time, either by mutual written consent or;

- By the Worker in the event that the Client fails to adhere to any conditions of the Contract and payment terms, or to provide information or access required to successfully complete the Work. 

- By the Client in the event that the Worker fails to adhere to any conditions of the Contract or to complete any corrective actions that have been agreed in writing at milestone reviews/check-ins without prior justification. 

At the point of termination, all Work, in whatever condition, will be handed over to the Client and all monies owed to date will be paid to the Worker. No further obligations will exist in relation to the Contract. 

4. Force Majeure

For the purposes of this document, a "Force Majeure Event" means an event, or a series of related events, that is outside the reasonable control of the party affected (including power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars).

Where a Force Majeure Event gives rise to a failure or delay in either the Client or the Worker performing their obligations under the Contract (other than obligations to make payment), those obligations will be suspended for the duration of the Force Majeure Event. 

If either party becomes aware of a Force Majeure Event which is likely to give rise to failure or delay in performing their obligations under the Contract, they will notify the other party at the earliest opportunity, outlining the period for which it is estimated that such failure or delay will continue.



The affected party will take reasonable steps to mitigate the effects of the Force Majeure Event and protect the integrity of the Contract.

5. Retainer

A retainer with a Worker will be based on X hours/days per period (i.e. per week, per month), payable in advance. If the retained hours are not fully utilised within the period, the Client will not be entitled to a refund, nor to “carry forward” into the next period. Any additional hours/days required by the Client above those retained by contract, shall be at the discretion of the Worker and will be billed for accordingly.

6. Confidentiality and Privacy

The Worker may be exposed to data belonging to the Client and may be required to have access to the Client’s computer network during the term of the Contract. The Client is responsible for ensuring that the Worker’s exposure is limited to that deemed relevant to the successful completion of Work. The Worker is responsible for ensuring that no Client data is retained, in any form, without the Client’s written consent, outside of the completed Work back-up defined in section 9. The Worker accepts that all Client data is confidential and shall not be shared with any third party unless required to be disclosed by law. 

The Worker adheres to the Jigsource Privacy Policy in order to ensure the protection and integrity of personal data. The Worker is a UK based data processor and will not store or use data outside of the scope of the Contract, these terms and the Privacy Policy. 

6. Services Per Hour

Work undertaken on an hourly basis shall be contracted at the advertised or negotiated hourly rate. Work expected to last more than 10 hours may be invoiced in full or in part on a proforma/payment-in-advance basis, to be agreed as part of the Contract. 

7. Day Rate Services

Services contracted on a day-rate basis shall be contracted at the advertised or negotiated day rate. Payment may be invoiced at intervals throughout the duration of the Service, to be agreed as part of the Contract. 

8. Ownership

Documents provided to the Worker for completion of the Contract remain the property of the Client. Work created or generated by the Worker becomes the property of the Client on formal acceptance of said Work. Templates of the Worker’s own creation used to produce Work for the Client remain the property of the Worker. A back-up copy of completed work shall be retained by the Worker for the sole benefit of the Client, for up to 12 months after the completion of the Contract, unless otherwise instructed by the Client. No additional Client data should be retained by the Worker after completion of the contract without the Client’s written consent. Examples of Work completed for a Client may be retained for a Worker’s portfolio with the Client’s written consent and without breaching confidentiality. 

9. Payment Terms

Payment in Advance of full or part of the Contract value will usually apply to first-time or one-off Contracts, and funds receipted before any work is undertaken. Any other payment intervals will be depicted in the Contract, if applicable. Standard payment terms are 15 days from date of invoice. All retainer work is invoiced in advance of the month’s hours and payment should be received prior to the 1st working day of the month. 

Invoices will be issued by, and payment due to the Worker as a self-employed individual. An invoice will not be issued from Jigsource as an entity. 

The Worker reserves the right to charge interest on late payments. This may be calculated up to 3% per annum above the Bank of England base rate.

10. Liability  

Unless otherwise explicitly agreed within the Contract, the Worker is not liable for any lost profits, lost savings or incidental, indirect, special or consequential damages incurred by the Client, from the Client's use or inability to use the Work in the agreed way, or from breach of the Contract.

Where the Worker assumes a Data Processor role, unless otherwise clearly stated in the Contract, the Client accepts sole responsibility for the accuracy and validity of the GDPR status of their audience/mailing list. The Worker shall amend, segment and target the audience in line with Client instructions only. The Client is liable for any and all breaches of GDPR.